Corporate complaints

We aim to resolve complaints as quickly and simply as possible. Our principle is to provide a high-quality response which resolves the issues raised by the complainant and finds a suitable outcome.

When responding to corporate complaints the following time scales will apply.

• Stage 1 complaints - 10 working days of receipt
• Stage 2 complaints - 15 working days from receipt of escalation request

In some circumstances we may require a longer investigation time, in this instance we will contact you to advise of the new timescale.

See how The Anglia Revenues Partnership Enforcement Agency deal with your complaint.

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